Broadband Performance Testing Notice

West Texas Rural Telephone Cooperative, Inc.

Broadband Performance Testing

West Texas Rural Telephone Cooperative, Inc. (WTRT) receives High-Cost support from the FCC under the Alternative Connect America Cost Model (A-CAM) to meet defined broadband build-out obligations. The A-CAM program provides carriers with funding to upgrade network infrastructure and accelerate the offering of more robust broadband products.

 Broadband service providers like WTRT that receive federal “High-Cost” funds are required to test a random sample of customer locations to ensure that quality standards for speed and latency, as established by the FCC, are being met. These test are reported on a quarterly basis to the Universal Service Administration Company (USAC)

What is USAC?

The Universal Service Administrative Company (USAC) administers the Universal Service Fund under the direction of the Federal Communications Commission (FCC).

How does the performance testing work?

 •           USAC randomly selects WTRT customer locations for the testing program.

•           Over a two-year period, testing is conducted from 6 PM to 12 AM.

•           Both speed and latency are tested from the WTRT managed device.

•           Speed tests are conducted once an hour, starting at the beginning of the hour.

•           Latency testing is conducted once a minute and will perform 60 tests per hour.

•           All testing data is submitted only to USAC.         

What happens if you are randomly selected by USAC for testing?

 •           A WTRT managed device is required to conduct the performance testing.

•           WTRT will reach out via telephone if a change to the managed device at your location is necessary to perform testing. The managed device will be provided at no charge to you for the length of the test period.

•           The customer experience and broadband connection are minimally impacted during the performance testing. Tests are delayed if light usage is detected.

•           No data or private information is captured during the performance testing.

•           The FCC encourages consumers to participate in this important testing program, as it helps verify service quality standards are met.

•           Customers can opt-out of the performance testing at any time by emailing the WTRT Operations Center at This email address is being protected from spambots. You need JavaScript enabled to view it. with your name and home phone number.

•           WTRT will provide an upgrade to your purchased speed tier at no additional cost to you to insure speeds are sufficient for testing purposes.